Terms of Service

Last Updated: March 20, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Obliq LLC ("Company," "we," "us," or "our"), governing your access to and use of the Vibe BI platform and related services (the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Eligibility

You must be at least 18 years of age to use the Service. By agreeing to these Terms, you represent and warrant that you are at least 18 years old and that you have the legal authority and capacity to enter into a binding agreement. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

Vibe BI is a SaaS AI-powered business intelligence platform that enables users to connect their own databases, query data using natural language, and generate visualizations and dashboards.

3. Database Credential Storage and Security

To use the Service, you may provide database credentials (such as host, port, username, password, and SSH keys) to connect your own databases. These credentials are encrypted and stored on the platform's infrastructure.

You acknowledge and agree that:

  1. You are solely responsible for providing least-privilege database accounts when connecting to the Service. We strongly recommend using accounts with read-only permissions.
  2. The Company employs commercially reasonable security measures to protect stored credentials, but does not guarantee that unauthorized access, breach, or compromise will never occur.
  3. The Company shall not be liable for any unauthorized access to, or compromise of, your database credentials resulting from a security breach of the platform or its underlying infrastructure, except to the extent caused by the Company's gross negligence or willful misconduct.

4. SQL Execution on User Databases

The Service executes queries directly against your connected database as part of normal service operation. This includes both queries generated in response to your requests and automated queries initiated by the Service to collect metadata, sample values, and other information used to improve query accuracy and service quality. You acknowledge and agree that:

  1. The Company does not control which database instance you choose to connect. You are encouraged to connect read replicas or non-production databases to minimize risk to your production environment.
  2. The Company is not responsible for any performance degradation, downtime, resource consumption, data loss, or any other adverse impact on your database resulting from queries executed by the Service.
  3. You are solely responsible for the permissions granted to the database account used to connect to the Service, including ensuring appropriate access controls.
  4. While the Service validates AI-generated SQL, the Company does not guarantee the quality, accuracy, efficiency, or safety of any generated query. You are responsible for reviewing and verifying any query or result before relying on it.

5. AI Accuracy and Reliability

The Service uses artificial intelligence to generate SQL queries, chart configurations, and data visualizations based on your database schema and natural language inputs. You acknowledge and agree that:

  1. AI-generated outputs, including SQL queries, data interpretations, and visualizations, are not guaranteed to be accurate, complete, or error-free. AI may misinterpret natural language, generate incorrect SQL, or produce results that do not accurately represent the underlying data.
  2. You must independently verify all AI-generated outputs before making any business, financial, operational, or other decisions based on them.
  3. The Company shall not be liable for any loss, damage, or harm arising from decisions made or actions taken based on AI-generated outputs.

6. Third-Party AI Processing

The Service uses one or more external third-party AI services to process your queries and generate outputs. By using the Service, you acknowledge and consent to the following:

  1. Data sent to third-party AI providers may include your database schema (table names, column names, data types), column metadata and sample values, your natural language questions, and conversation history.
  2. The Company does not control the data handling practices of third-party AI providers. The Company will use commercially reasonable efforts to select providers with appropriate data protection practices but makes no guarantees regarding how third-party providers process, store, or handle your data.
  3. You are responsible for ensuring that your use of the Service, including the transmission of data to third-party AI providers, complies with your own data governance policies and any applicable laws or regulations.

7. Data Privacy and Confidentiality

The Company stores certain data on the platform as part of providing the Service, including database schema metadata, table and column descriptions, sample values, generated SQL queries and chart configurations, conversation history, and user profiles. You acknowledge and agree that:

  1. The handling of your data is subject to the Company's Privacy Policy, which is incorporated into these Terms by reference.
  2. Query results are stored on the platform's infrastructure as part of normal operation.
  3. You are solely responsible for ensuring that your use of the Service complies with all applicable data protection and privacy laws and regulations, including but not limited to GDPR, HIPAA, CCPA, and any industry-specific requirements. The Company does not represent that the Service is compliant with any specific regulatory framework.
  4. With respect to any personal data processed through the Service, you are the data controller and the Company acts as a data processor. The Company processes such data solely on your behalf and in accordance with your instructions as implemented through your use of the Service.

8. Multi-Tenant Security

The Service operates on a multi-tenant architecture in which multiple users share the platform's infrastructure. The Company employs commercially reasonable measures to isolate each user's data from other users. However, you acknowledge and agree that:

  1. No isolation mechanism is completely immune to error, and the Company shall not be liable for any inadvertent cross-tenant data exposure, except to the extent caused by the Company's gross negligence or willful misconduct.
  2. The Company does not disclose the specific technical details of its isolation mechanisms.

9. Third-Party Service Dependencies

The Service relies on third-party service providers for core functionality, including but not limited to hosting, authentication, database infrastructure, and AI processing. You acknowledge and agree that:

  1. The Company does not guarantee the availability, performance, or continued operation of any third-party service.
  2. The Company shall not be liable for any service interruptions, data loss, or degraded performance caused by third-party service outages, policy changes, or discontinuation.
  3. The Company reserves the right to change, replace, or remove third-party providers at its discretion without prior notice to you.

10. Service Availability

The Service is provided on an "as-is" and "as-available" basis. The Company does not guarantee any specific level of uptime, availability, or performance. You acknowledge and agree that:

  1. The Service may be subject to planned or unplanned downtime, including maintenance windows, updates, and service interruptions.
  2. The Company shall not be liable for any damages or losses resulting from service unavailability or interruptions.

11. User Responsibilities

By using the Service, you represent, warrant, and agree that:

  1. You have the legal authority and all necessary permissions to connect any database to the Service, and you will not use the Service to access any database that you do not own or are not authorized to access.
  2. You are solely responsible for the database account permissions and credentials you provide to the Service.
  3. You will comply with all applicable laws, regulations, and your own organization's data governance policies when using the Service.
  4. You will not attempt to access, view, or interfere with any other user's data, accounts, or connected databases.

12. Intellectual Property

  1. You retain all ownership rights in your data, including your database content, schema, natural language queries, and any outputs generated by the Service from your data.
  2. By using the Service, you grant the Company a limited, non-exclusive, non-transferable license to access, process, transmit, and temporarily store your data solely for the purpose of providing the Service to you. This license terminates upon deletion of your data or termination of your account, subject to the data deletion timeline in Section 14.

13. Prohibited Uses

You agree not to use the Service to:

  1. Access or attempt to access databases you do not own or are not authorized to use.
  2. Access or attempt to access any other user's data, account, or connected resources.
  3. Generate, execute, or attempt to execute malicious, destructive, or unauthorized queries.
  4. Engage in excessive or abusive query volume that degrades platform performance for other users.
  5. Reverse engineer, decompile, or disassemble any part of the Service.
  6. Use the Service for any unlawful purpose or in violation of any applicable law or regulation.

The Company reserves the right to suspend or terminate your access to the Service immediately and without notice if you engage in any prohibited use.

14. Data Deletion and Account Termination

  1. Upon termination of your account, whether initiated by you or by the Company, your data will become inaccessible and will be fully purged from the platform within ninety (90) days.
  2. Database credentials and SSH keys will be deleted on an expedited basis promptly following account termination.
  3. You may request deletion of your data at any time by contacting the Company. Such requests will be processed within ninety (90) days.
  4. The Company may retain anonymized, aggregated data that does not identify you or your organization, solely for the purpose of improving the Service.

15. Backup Responsibility

The Company is not a data backup, archiving, or data retention service. You acknowledge and agree that:

  1. You are solely and exclusively responsible for backing up, archiving, and retaining all data in your own databases.
  2. The Company makes no representations, warranties, or guarantees that any data cached or stored on the platform — including schema metadata, query results, or conversation history — will not be lost, altered, destroyed, damaged, or corrupted.

16. Limitation of Liability

  1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
  2. Without limiting the foregoing, the Company shall not be liable for: (i) data loss or corruption on your database; (ii) incorrect business decisions or outcomes based on AI-generated outputs; (iii) unauthorized access to or compromise of your database credentials; (iv) failures, outages, or changes by third-party service providers; (v) performance degradation or damage to your database caused by queries executed through the Service.
  3. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

17. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  1. Your unauthorized access to or use of any database through the Service.
  2. Your violation of any applicable law, regulation, or third-party right, including data protection and privacy laws.
  3. Your breach of these Terms.
  4. Any claim by a third party arising from your use of the Service or the data you process through it.

18. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

19. Changes to Service and Terms

  1. The Company reserves the right to modify, update, or discontinue the Service or any part thereof at any time, including changes to features, pricing, supported databases, and infrastructure.
  2. The Company reserves the right to modify these Terms at any time. Updated Terms will be posted on the platform with a revised "Last Updated" date. Your continued use of the Service after any modification constitutes your acceptance of the revised Terms.

20. Governing Law and Dispute Resolution

  1. These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles.
  2. Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the State of California. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
  3. Each party shall bear its own costs and attorneys' fees in connection with any arbitration proceeding, unless the arbitrator determines otherwise.
  4. You agree that any arbitration shall be conducted on an individual basis and not as a class, consolidated, or representative action.

21. General Provisions

  1. Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings.
  2. Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
  3. Waiver. The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  4. Assignment. You may not assign or transfer these Terms or your rights under them without the Company's prior written consent. The Company may assign these Terms without restriction.
  5. Contact. If you have questions about these Terms, please contact us at support@vibe-bi.ai.